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Hey @Cup,
Thanks for getting back and letting us know you're safe.
I can imagine how hard it must be to answer those questions. You've shown so much courage in reaching out and sharing your story with us, and I am so appreciative you took that next step. Making the call in the first place is huge, and I'm so glad you did despite how difficult it was.
Sometimes writing things down before-hand can help you get across to them what you need to without having to think about it too much. Would you be willing to try calling them again after you've written some notes down?
I can understand that calling back might be too much right now, I know 1800Respect also runs a confidential webchat service. Do you think it might be easier messaging them rather than calling?
Also, we'll resend you that email soon.
Look forward to hearing from you.