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You emailed them? What advice do you need? Actually no sorry that's not my business. Hopefully they can help you with whatever it is. 

That is so cool about your dad actually talking on the phone to them. Could you imagine us on the phone? I feel like it would either go really well and we'd talk for hours or it just wouldn't go because neither of us seem to be good with verbalising things 😂 Sorry I probs shouldn't even say this. I hope that doesn't freak you out. I just can't imagine talking to someone on the phone I don't really know. Or like haven't met? Hence why I never call helplines. Screw that.